You may return or exchange items within 30 days of receiving your order.
All items must be unworn, unwashed, in original packaging and with tags attached.
Shipping fees are non‑refundable.

If you received a defective or incorrect product, please email support@cherrykitten.com within 30 days.
Include photos of the item and packaging — we’ll quickly investigate and send a replacement or prepaid return label.

Reason for Return	Shipping Cost
Change of mind / size / color	Customer pays return postage
Defective / wrong item	Cherrykitten provides free return label

 

We cannot accept returns on:

• Clearance items
• Gift cards
• Intimate wear, swimwear, underwear, socks
• Customized products

Once your return is received and approved, a refund will be issued to your original payment method within 10 business days.
Please allow additional time for banks or card processors to post the credit.

• Cancel within 24 hours → full refund.
• Cancel after 24 hours but before shipment → 10% processing fee.
• We cannot cancel orders once they’ve shipped.

Orders delivered within the EU have a 14‑day cooling‑off period under EU law.
Items must be unused and returned in original packaging with proof of purchase.

Contact our support team at support@cherrykitten.com with any questions or to start your return.
We’re here to help