Return & Exchange

PROBLEM WITH YOUR ORDER?

If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

  • Received defective product?
  • Received the wrong product?

Solution: We replace it!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you receive your product from us with these issues, please hold the product and all Packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

 

What items are returnable?

  • Within 30 days of the order date.
  • In original condition: resell-able.
  • Unused or undamaged.
  • In the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Notice: Delivery fees are non-refundable

 

Start A Return

To start a return, you can contact us at support@cherrykitten.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@cherrykitten.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

  • custom products (such as special orders or personalized items)
  • personal care goods (such as beauty products)
  • bras, bikinis, swimwear, underwear, panties
  • hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

  • The buyer is responsible for the return/exchange shipping cost.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cherrykitten.com.